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Parents Have Questions. We Have Answers.

FAQs

Getting Started

  • Why Bobbie?
  • Is Bobbie right for my baby?
  • I’m concerned about an allergy. Can I feed my baby Bobbie?
  • Is Bobbie vegetarian/vegan?
  • Is Bobbie Kosher? Halal?
  • What is the best way to introduce Bobbie and what can I expect after switching?
  • Does Bobbie cause gas or constipation? What about spit-up?
  • Can I use Bobbie beyond 12 months?

Waitlist for New Customers

  • How long until new customers can join Bobbie?
  • I joined the waitlist. Can I get a sample or buy one can while I wait?
  • Can I order more if I’ve previously purchased Bobbie, but don’t have an active subscription?
  • Can I place a one-time purchase of Bobbie?
  • I just received a discount/promo code. Can I sign up for a subscription?
  • Will you make an exception for me?

Shipping

  • When will my Bobbie ship and how long will it take to arrive?
  • What shipping carriers do you use?
  • Where does Bobbie ship?
  • Can I expedite my order?
  • Can I cancel my order or edit my address before it ships?
  • Can I cancel my order?
  • My tracking isn’t updating. When will my package start to move?
  • My order was marked delivered, but I can't find it.

Subscription

  • How do subscriptions work?
  • How many cans do I need each month?
  • When will I be charged each month?
  • How often will Bobbie be delivered?
  • Can I make changes to my subscription after I sign up?
  • What if I run out before my next delivery? Can I expedite my subscription order?
  • How long can I snooze my subscription?
  • I can’t log into my subscription account!

Payments

  • What payment do you accept?
  • Why did my payment fail?
  • What if I need to update my payment information?

Returns & Refunds

  • Do you accept returns?
  • When will I receive my refund?

Preparation

  • How do I prepare a bottle of Bobbie?
  • What kind of water can I use to prepare Bobbie?
  • How long does prepared formula last?
  • Can I reheat prepared formula?
  • Can I add breast milk to Bobbie?
  • How do I prepare a bottle with an odd number of fluid ounces?
  • Is it normal for Bobbie to foam after shaking?

Safety

  • Is Bobbie FDA approved?
  • What is the Clean Label Project?
  • Is Bobbie tested for heavy metals?
  • What is the shelf life of Bobbie?
  • How should my Bobbie smell and taste?
  • What is a scorched particle?

Nutrition and Ingredients

  • Are you USDA Organic?
  • What's in Bobbie and where are the ingredients sourced?
  • Where does Bobbie’s milk come from, and what does pasture-raised mean?
  • What makes up Bobbie’s organic fat blend?
  • What is Bobbie’s whey to casein ratio?
  • Does Bobbie include prebiotics and probiotics?

Gift Cards

  • How can I buy a gift card?
  • I received a gift card, how can I use it?
  • How can I check my balance?
  • Do digital gift cards expire?
  • Are digital gift cards refundable?

About & Contact

  • Who’s behind Bobbie?
  • Is Bobbie available in stores?
  • How does Bobbie support moms who have undergone a mastectomy?
  • Does Bobbie offer a discount for feeding multiples?
  • How can I reach you?

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