FAQ — category-delivery

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How can I contact Bobbie?

Posted by Aoife Anderson on

Email info@hibobbie.com or call us 855-690-4800 from 9am-5pm PDT Monday-Friday. For press and media enquiries, email press@hibobbie.com.

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How do I change or cancel my order?

Posted by Aoife Anderson on

To modify or cancel your subscription, log into your Account in the upper right-hand side of the home page and click Manage Subscriptions. Choose the order you’d like to modify or cancel. To modify or cancel your one-time order, please contact us at info@hibobbie.com and we will do our best to or modify it if it isn’t already on its way to you.

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Can I recycle the packaging?

Posted by Aoife Anderson on

Bobbie strives to use eco-friendly materials wherever possible. Our boxes are made from recycled cardboard and are recyclable as well. Our interior foil bags are designed to keep your little one’s formula fresh and safe, and may not be recycled. Foil bags are common in food and pharmaceutical packaging because aluminum foil provides a complete barrier to bacteria, light, oxygen, and moisture.  We continue to explore ways to evolve our packaging to be even more sustainable.

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How long must I wait for my order?

Posted by Aoife Anderson on

Your first order will typically arrive one to three business days after your purchase date, depending on where you live in California. Orders placed by 12pm will ship same day. After that, your Bobbie will be shipped every four weeks.

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